Complaints handling

We take every complaint seriously. Please write to compliance@icam.com.sg, or to the Compliance Officer at 168 Robinson Road, #20-42 Capital Tower, Singapore 068912.

We will acknowledge your complaint within two business days and aim to provide a full response within four weeks. If we need more time, we will tell you why.

If you are not satisfied with our response, you may refer the matter to the Financial Industry Disputes Resolution Centre (FIDReC), subject to its eligibility criteria, or to the Monetary Authority of Singapore.